Last updated: 04/02/2026
At SIRIXM, we provide digital radio streaming and virtual services. We do not sell or ship any physical products.
Nature of Services
All services offered on this website are:
-
Digital / virtual in nature
-
Delivered electronically
-
Subscription-based or service-based
Because no physical goods are involved, returns are not applicable.
Refund Policy
Refunds may be considered only under the following conditions:
-
The service was paid for but not activated
-
A technical issue prevented access to the service and could not be resolved by our support team
-
Duplicate or incorrect payment due to a system error
If approved, refunds will be processed to the original payment method within 7–10 business days.
Non-Refundable Cases
Refunds will not be provided in cases including but not limited to:
-
Change of mind after service activation
-
Partial usage of the service
-
Failure to use the service after activation
-
Violation of our Terms of Service
How to Request a Refund
To request a refund, please contact us with the following details:
-
Registered email address
-
Transaction ID
-
Reason for refund request
- Email: support@satellaiteradio.sirixm.io
Our support team will review your request and respond within 3–5 business days.
Contact Information
Global Services LLC
30 N Gould St, STE R Sheridan, WY 82801 USA
For any questions regarding this policy, please contact our customer support team.